Shipping Policy

Thank you for choosing Lokiapad.com! We appreciate your trust in our company and strive to provide you with a seamless and reliable shipping experience. This shipping policy outlines the terms and conditions governing the shipment of products from our company to your designated location.

Please read this policy carefully before placing an order.

1. Shipping Methods and Timeframes:

All product ordered through Lokiapad.com will be shipped only from our authorised Channel Partner(CP) – “M/s Hamsavahini Agencies”, Chennai. Currently our CP will be able to ship our product to all locations within India. Our CP partners with trusted courier companies to ensure timely delivery of your orders. The shipping time may vary depending on the location. Typically, our delivery time ranges between 3 to 10 business days within India. However, please note that unforeseen circumstances, such as natural disasters or other external factors, may occasionally cause delays beyond our control.

2. Order Processing:

Once your order is successfully placed and payment is confirmed, our team will process and prepare your shipment for dispatch. Order processing typically takes 1 to 2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipment Tracking:

To keep you informed about the progress of your order, Our CP will provide you with a tracking number along with shipping details via WhatsApp/email and SMS once the shipment is dispatched. You can use this tracking number to monitor the status and location of your package. Please allow a few hours for the tracking information to become available after receiving the tracking number.

4. Delivery Attempts and Receiving Your Order:

Our shipping partners will make reasonable attempts to deliver your package to the provided shipping address. It is important to ensure that the provided address is accurate and complete. If the carrier is unable to deliver the package due to an incomplete or incorrect address, the package may be returned to us, and additional shipping charges may apply for reshipment.

Upon receiving your order, please carefully inspect the package for any signs of damage or tampering. If you notice any issues, please notify us immediately at the contact address provided and Our CP will work with you to resolve the matter.

5. Order Tracking and Support:

If you have any questions or concerns regarding the shipping of your order, our customer support team will be happy to assist you. Please contact us via WhatsApp 9994162078 or email orders@lokiapad.com

6.Returns and Refunds:

At Shield Healthcare Private Limited, we are committed to delivering high-quality products to our valued customers. Due to the nature of our products, we do not offer returns or refunds. Due to health, hygienic and safety reasons, products which relate to personal hygiene and self care are non-returnable. Products that come in contact with the body cannot be returned – they are single use patient items. No hygiene product can be returned if the package has been opened as per our policy. However, we understand the importance of customer satisfaction and will gladly replace any product that has been damaged during transit. If you receive a damaged item, please contact our customer support team orders@lokiapad.com immediately with photographic evidence of the damage, and we will arrange for a replacement. We strive to ensure that your order reaches you in perfect condition and appreciate your understanding in this matter.

Returns and Replacements are accepted within 7 days from the date of delivery of items. Returned items are subject to inspection.

7.Cancellation Policy:

Once an order is fully placed, we are unable to accommodate cancellations. We strive to provide a seamless shopping experience, but please note that orders cannot be cancelled once confirmed. If you have any questions, please reach out to our customer support team for assistance. Thank you for understanding.

8.Policy Updates:

We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any revisions.

By placing an order with Lokiapad.com, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy.

If you have any further questions or require clarification regarding our shipping policy, please do not hesitate to contact us.

Thank you for choosing Shield Healthcare Private Limited as your trusted partner. We appreciate your business!

Channel Partner Contact address:

M/s Hamsavahini Agencies

AVN complex, Survey no 14/1A/2A,

Vanagaram Service Road,

Chennai 600095,

Tamil Nadu.

Phone: 9994162078

Email: orders@lokiapad.com